Privacy Policy

Privacy Policy

Effective Date: 3/10/2025

Carmel Home Collection ("Company," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://carmelhomecollection.com) or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
Non-Personal Information: Browser type, IP address, pages visited, and other usage data.
SMS Consent Information: Phone numbers provided for SMS communication purposes.

2. How We Use Your Information

We use the information collected to:

Process transactions and fulfill orders.
Provide customer support.
Send marketing, promotional, and transactional communications (with consent).
Improve website functionality and user experience.

3. SMS Communications

Types of SMS Messages: With your consent, we may send appointment reminders, order updates, promotional offers, and billing notifications.
Opt-In Process: You may opt-in to receive SMS messages by checking the consent box on our website forms, verbally confirming, or filling out a paper form.
Opt-Out Process: You may unsubscribe from SMS communications at any time by replying "STOP" to any message or contacting us at (831) 574-2890.
Message Frequency: Message frequency may vary based on your interactions with our services.
Fees & Charges: Standard message and data rates may apply per your carrier’s pricing plan.
Help & Support: For assistance, reply "HELP" to any message or email us at jennifer@carmelhomecollection.com.
Third-Party Sharing: We do not share SMS opt-in data or phone numbers with third parties for marketing purposes.

4. Data Protection & Security

We implement security measures to protect your personal information. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

6. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at jennifer@carmelhomecollection.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

For questions, please contact us at: Carmel Home Collection Ocean Avenue, 2 NW of Dolores Street Carmel-By-The-Sea, CA 93921 Phone: (831) 574-2890 Email: jennifer@carmelhomecollection.com